I often prepared major PowerPoint presentations for my manager and maintained a database of her contacts. I also used detailed information in Excel spreadsheets to prepare graphs and tables, to demonstrate the results of our market research and to analyse client company performance. Helps others solve problems with software.Īs Personal Assistant to the Marketing Manager at SYZ Enterprises, about half my time was spent preparing letters and reports for clients using Word. KSC2: Advanced computer skills - Uses a wide range of software features for word processing, spreadsheets, etc. Less than one per cent of complaints had to be escalated. I was often commended by my manager for my sensitive handling and speedy resolution of these problems. I then had to propose suitable solutions and negotiate a mutually satisfactory outcome. I had to investigate what had happened from the staff and customer's points of view, clarify the facts, and work out what had gone wrong and why. While many could be resolved easily, two to three per week were more complex and required a detailed process to resolve. While working as Customer Complaints Officer at Acme Department Stores, I dealt with a variety of problems. Problem solving has been a critical part of my roles over the past five years. Identifies and proposes workable solutions. Analyses issues from different perspectives and draws sound inferences from available data. KSC1: Problem solving - Seeks all relevant facts. Outcome, what was the result of your actionsĮach of your responses to the criteria should be:.Action, what you did and how you did it.Situation, where and when you did something.Write a statement under each criterion of 60 to 120 words using the SAO approach: Step 2: write a statement using the SAO approach list examples of your skills, experience, incidents, training, personal qualities and expertise.highlight the keys words you think the employer is looking for.Step 1: brainstorm key words and ideasĬopy and paste the criteria from the position description into a new document. Use your responses to help prepare for your interview, as they’re good answers to refer to. If you do, a selection panel will read your responses to work out if they want to interview you. But some don’t.Ĭheck the job advertisement and position description to see if you need to respond to key selection criteria. Many roles in the public sector ask you to write responses to key selection criteria. Well written key selection criteria may help you get an interview.
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